Digital crime is unfortunately a growing problem, especially for the elderly. People over the age of 50 are often targeted by scammers, as in bank helpdesk fraud and fake agents. It is important to be aware of the dangers and know how to protect yourself.

What is Bank helpdesk fraud?

Bank help desk fraud involves scammers posing as employees of your bank and asking for access to your bank account. They may pressure you to hand over sensitive information, such as your debit card and PIN or login information. Or they may ask you to install software that allows them to take over your computer, allowing them to withdraw money from your account.

What are Fake Agents? 

Fake agents pretend to be police or other authorities. They call or send you a message and indicate that you are going to be a victim of a
crime such as a fraud or possible burglary. They often ask for money or to verify your information for a so-called investigation. Often they also want to come to your home for an investigation. In doing so they then take money and jewelry with them under the premise that one will put it in a safe or
valuation of the jewelry.

What can you do?

1. Stay calm: If you receive an unexpected call from someone asking for personal information or money, always be wary. Banks and the police never ask for such information over the phone.
2. Don't give out details: Never share your PIN, password or other personal information with anyone who calls you, even if they claim to be from your bank or the police.
3. Hang up and call back yourself: If in doubt, hang up and call your bank or police phone number yourself to verify that the call was legitimate.
4. Check web addresses: Never click on suspicious links in e-mails or messages. Always check the web address to make sure you are on the official website of your bank or another trusted entity.
5. Use secure software: Health make sure your computer and smartphone are protected with up-to-date antivirus software and use strong, unique passwords.

By staying alert and following the tips above, you can protect yourself from digital scammers. Never trust just anyone who approaches you online and always take the time to verify things. Your safety is the most important thing!