We use ZIVVER to securely exchange messages and files via email. ZIVVER encrypts messages with sensitive content, such as personal data, financial data or medical data. In addition, it is possible to send large files.

What should I mail safely?

When you send something to the municipality, consider whether it contains sensitive information. Consider documents such as:

• personal data
• medical data
• financial data
• paychecks
• legal data
• contracts
• policy
• personnel data
• decisions
• attacks
• passwords

Do I need an account for ZIVVER? 

No, you do not need to create an account when you receive a message from the municipality. If you reply to the mail you receive, the mail will also be returned securely. If you forward a message to your own mailbox and want to forward it to another person, you will be asked to create a (free) account.

Expiration date / retention period mails and attachments

The mail and attachments sent with ZIVVER are available for six months. So you cannot open the message after six months. This too is due to data security. Do you want to keep the mail or attachment longer? Then we recommend saving the mail and attachments to your computer or printing them. A sender may choose to shorten or extend this period. Tip: At the top of your received message, a bar shows until when the message is available.

My email address and/or phone number has changed

It is important that you notify us immediately. This way we can continue to communicate with you safely. Please communicate these changes to your contact at the municipality.

More information ZIVVER

• This video explains how a recipient receives and can read a message(external link)
• More manuals and instructional videos(external link)

Do you have any questions about ZIVVER? If so, please contact us at phone number